{"id":3406,"date":"2021-10-27T14:56:13","date_gmt":"2021-10-27T14:56:13","guid":{"rendered":"https:\/\/antonioaurelio.ptresolucao-de-litigios\/"},"modified":"2024-09-17T17:09:21","modified_gmt":"2024-09-17T17:09:21","slug":"resolucion-de-litigios-de-consumo","status":"publish","type":"page","link":"https:\/\/antonioaurelio.pt\/es\/resolucion-de-litigios-de-consumo\/","title":{"rendered":"Resoluci\u00f3n de Litigios de Consumo"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3406\" class=\"elementor elementor-3406 elementor-2592\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c41fa14 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c41fa14\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:&quot;3895&quot;,&quot;url&quot;:&quot;https:\\\/\\\/antonioaurelio.pt\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/slide-1.jpg&quot;}],&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-212223d\" data-id=\"212223d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f66bd5 elementor-widget elementor-widget-spacer\" data-id=\"4f66bd5\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container{height:100%;width:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty,.e-con>.elementor-widget-spacer.elementor-widget-empty{position:relative;min-height:22px;min-width:22px}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon,.e-con>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon{position:absolute;top:0;bottom:0;left:0;right:0;margin:auto;padding:0;width:22px;height:22px}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c50681f elementor-widget elementor-widget-heading\" data-id=\"c50681f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h3 class=\"elementor-heading-title elementor-size-default\">Resoluci\u00f3n de Litigios de Consumo<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c23d6a elementor-widget elementor-widget-spacer\" data-id=\"5c23d6a\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e002bf9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e002bf9\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1ab5d97\" data-id=\"1ab5d97\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c82ccc elementor-widget elementor-widget-text-editor\" data-id=\"2c82ccc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.18.0 - 20-12-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Un sitio de Uni\u00e3o Europeia criou um para apoiar a los consumidores a apresentarem as suas reclama\u00e7\u00f5es sobre qualquer lit\u00edgio em que estejam envolvidos. Neste \u00e2mbito disponibilizamos toda una informa\u00e7\u00e3o para que possa exercer o seu direito de reclama\u00e7\u00e3o junto de uma entidade oficial, terceira e imparcial ao processo, (\u00abentidade de resolu\u00e7\u00e3o de lit\u00edgios\u00bb) que o ajudar\u00e1 a resolver o litigio em quest\u00e3o.<\/p><p>Assim, se ficou insatisfeito com a aquisi\u00e7\u00e3o de um bem ou servi\u00e7o, ou com a solu\u00e7\u00e3o por n\u00f3s apresentada para resolver a situa\u00e7\u00e3o, pode aceder a este site oficial https:\/\/webgate.ec.europa.eu\/odr\/main\/?event = main.home.show e expor a sua contesta\u00e7\u00e3o.<\/p><p>\u00bfO que \u00e9 a resolu\u00e7\u00e3o alternativa de lit\u00edgios?<\/p><p>Una resolu\u00e7\u00e3o alternativa de lit\u00edgios es una posibilidad de que todos los consumidores t\u00eam ao seu dispor de recorrer e entidades oficiais que os ajudem na resolu\u00e7\u00e3o, ou orientaci\u00f3n de algum conflito, antes de abrirem processos litigiosos nos Tribunais.<\/p><p>Regra geral, o procedimento \u00e9 o seguinte: o cliente pede a um terceiro imparcial que intervenha como intermedi\u00e1rio entre si e o comerciante que \u00e9 o alvo da sua reclama\u00e7\u00e3o. O intermedi\u00e1rio pode sugerir uma solu\u00e7\u00e3o para a sua reclama\u00e7\u00e3o, importante uma solu\u00e7\u00e3o a ambas partes ou reunir como partes para encontrar uma solu\u00e7\u00e3o.<\/p><p>Talvez conhe\u00e7a o conceito de resolu\u00e7\u00e3o alternativa de lit\u00edgios por outro nome: \u2018media\u00e7\u00e3o\u2019, \u2018concilia\u00e7\u00e3o\u2019, \u2018arbitragem\u2019 ou \u2018comiss\u00e3o competente no \u00e2mbito dos lit\u00edgios de consumo\u2019.<\/p><p>A resolu\u00e7\u00e3o alternativa de lit\u00edgios \u00e9, por norma, menos dispendiosa, menos formal e mais r\u00e1pida do que a via judicial.<\/p><p>Em caso de litigio de consumo, o consumidor pode recorrer \u00e0s seguintes entidades de resolu\u00e7\u00e3o alternativa de lit\u00edgios de consumo:<\/p><p>CNIACC &#8211; Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo<\/p><p>https:\/\/www.cniacc.pt\/pt\/<\/p><p>CACCL &#8211; Centro de Arbitragem de Conflitos de Consumo de Lisboa<\/p><p>http:\/\/www.centroarbitragemlisboa.pt\/<\/p><p>CACCVA &#8211; Centro de Arbitragem de Conflitos de Consumo do Vale do Ave \/ Tribunal Arbitral<\/p><p>CICAP &#8211; Centro de Informa\u00e7\u00e3o de Consumo e Arbitragem do Porto (Tribunal Arbitral de Consumo)<\/p><p>CIMAAL &#8211; Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Conflitos de Consumo de Algarve<\/p><p>http:\/\/www.ciab.pt\/pt\/<\/p><p>CIAB &#8211; Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Consumo (Tribunal Arbitral de Consumo)<\/p><p>http:\/\/www.ciab.pt\/pt\/<\/p><p>CIMPAS &#8211; Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Provedoria de Seguros<\/p><p>https:\/\/www.cimpas.pt\/<\/p><p>Conforme Lei n.o 144\/2015 para resolu\u00e7\u00e3o de lit\u00edgios consulte:<\/p><p>CNIACC &#8211; Tel\u00e9fono: 21 384 7484<\/p><p>Correo electr\u00f3nico: cniacc@fd.unl.pt Sitio: https:\/\/www.cniacc.pt\/pt\/<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cdb2eac elementor-widget elementor-widget-spacer\" data-id=\"cdb2eac\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Resoluci\u00f3n de Litigios de Consumo Un sitio de Uni\u00e3o Europeia criou um para apoiar a los consumidores a apresentarem as suas reclama\u00e7\u00f5es sobre qualquer lit\u00edgio em que estejam envolvidos. Neste&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3406","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/antonioaurelio.pt\/es\/wp-json\/wp\/v2\/pages\/3406","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/antonioaurelio.pt\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/antonioaurelio.pt\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/antonioaurelio.pt\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/antonioaurelio.pt\/es\/wp-json\/wp\/v2\/comments?post=3406"}],"version-history":[{"count":10,"href":"https:\/\/antonioaurelio.pt\/es\/wp-json\/wp\/v2\/pages\/3406\/revisions"}],"predecessor-version":[{"id":3962,"href":"https:\/\/antonioaurelio.pt\/es\/wp-json\/wp\/v2\/pages\/3406\/revisions\/3962"}],"wp:attachment":[{"href":"https:\/\/antonioaurelio.pt\/es\/wp-json\/wp\/v2\/media?parent=3406"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}